Tech executive Rania Succar, who previously was a business leader at QuickBooks Money and at Intuit Mailchimp, was today named as the new CEO of cybersecurity and IT management software vendor Kaseya.Succar’s hiring ends a five-month executive search that began in January when Kaseya’s longtime CEO Fred Voccola, who led the company for 10 years, resigned his post to become the company’s board vice chairman.In a statement, the company said Succar was chosen as “a leader with the vision and capability to elevate Kaseya into one of the most essential platforms for MSPs and the broader SMB technology ecosystem.”At the same time, her “bold leadership and track record in building and scaling innovative, customer-centric businesses for the SMB market make her an ideal leader to guide Kaseya into its next chapter and potential IPO,” the statement continued.During nine years at Intuit, Succar led large-scale businesses helping small and mid-market companies thrive through her work at QuickBooks Money. While at Intuit Mailchimp, she fueled revenue growth for small businesses by introducing advanced AI and SMS capabilities, according to Kaseya’s statement. She also previously worked at Google, McKinsey, and Merrill Lynch.
Shelly Kramer, founder and principal analyst at Kramer&Co., called Succar’s hiring “ a big opportunity, both for Kaseya and for Succar.”Kaseya “has some challenges that need resolution, including partner dissatisfaction, upheaval and uncertainty in the wake of Voccala's hasty departure, cultural issues with the integration of Datto post-acquisition, and a lack of a cohesive community among its MSP partners,” said Kramer. “Succar's expertise in the small to mid-market realm, as well as her ability to successfully drive growth and a reputation for delivering on the customer-focused innovation front bode well for Kaseya.The bottom line is that change is needed at the company, added Kramer. “Succar has the chops to make that happen, and I'll be rooting for her success.”
On LinkedIn, Succar Shares Messages to Employees, MSPs, and Customers
As Kaseya continues to expand its influence across the MSP and SMB landscape, Succar remains committed to driving meaningful innovation and partner success. Her focus on empowering businesses through accessible, scalable IT solutions is reflected in the vision she shares.In a personal post on LinkedIn on June 3, Succar wrote, “Today is my first day as Kaseya’s CEO – and I couldn’t be more excited to get started.”As she has gotten to know the company over the last several months, Succar said she has been “inspired by the scale and impact of what this team has built: a global platform serving nearly 50,000 MSPs and IT departments, supporting hundreds of thousands of SMBs across 170+ countries,” she wrote. “With AI accelerating and IT demands rising, the opportunity ahead is immense.”Throughout her career, she continued, “I’ve focused on building innovative, scaled platforms that help SMBs grow and succeed. I’m honored to continue that work at Kaseya – with an exceptional team, a strong foundation, and a clear mission. To our MSP partners and IT customers: I’m excited to work hand-in-hand with you to fuel your success and deliver meaningful outcomes for the SMBs you serve. You have my full commitment to product excellence, innovation, and partnership.”Succar’s Selection as CEO Is a ‘Strategic Choice,’ Says Analyst
“I think Kaseya bringing in Rania Succar as CEO is a smart move, as it shows they’re serious about putting customers at the center and taking the platform to the next level,” Paul Nashawaty, principal analyst with SiliconANGLE, told ChannelE2E. “Naming Rania Succar as CEO is a strategic choice. With her proven track record of scaling SMB-focused platforms and driving customer-centric innovation at Intuit, she brings a fresh perspective that could help Kaseya evolve and better meet the needs of MSPs and their clients.”To move forward in today’s business market, Kaseya “needs to deepen platform integration to create a seamless experience for MSPs,” said Nashawaty. “The global managed services market is expected to reach $329 billion by 2028, with MSPs demanding more unified and efficient tools. Strengthening its security posture is critical, especially given that 60% of SMBs experienced a cyberattack in the past year, highlighting the growing need for trusted, resilient IT management platforms.”For Kaseya to continue its success, “investing in user-friendly AI-driven automation and enhanced customer support will be essential, as 75% of MSPs cite automation as a top priority to improve service delivery and reduce operational costs,” he added.With her varied experience, Succar “could be the right leader to guide Kaseya through its next phase,” said Nashawaty. “Kaseya’s decision to appoint a leader with deep SMB fintech and SaaS experience could signal a shift toward more customer empowerment rather than just technology features.”It will be important for Succar to quickly build trust within the MSP community and demonstrate tangible improvements in platform reliability and security—areas that remain top concerns across the industry, said Nashawaty. “If she can balance bold innovation with operational excellence, Kaseya could strengthen its leadership in a rapidly evolving IT management space.”Jessica C. Davis, principal analyst for MSPs at Canalys, called Succar “an exciting and unexpected choice.”“It’s significant to see a woman leading a major RMM/PSA platform,” said Davis. “That’s rare in this market. While she doesn’t come from the MSP or channel world, she brings meaningful experience with SMBs from her time at Intuit and Google. That perspective could help Kaseya think differently as it heads into a critical pre-IPO phase.”And for Kaseya, that IPO is something the company has firmly in its sights, she said. “This is a relationship-driven market, and trust is earned over time through consistency, transparency, and shared experience. To move forward, Kaseya must double down on partner enablement, listen to feedback, and invest in a culture that MSPs feel part of. Rebuilding that sense of connection is critical, especially after years of aggressive growth.”For this task, Kaseya’s new CEO is an excellent choice, said Davis. “Succar brings great SMB experience to the role and is a successful business leader. She has the potential to take Kaseya where it needs to go, especially if she leans into the MSP expertise already within Kaseya’s leadership team. Many of those executives are former MSP founders and executives. If she can tap into that operational knowledge and stay focused on partner needs, she could help guide the company through this next chapter.”Another analyst, R. “Ray” Wang, principal analyst with Constellation Research, told ChannelE2E that he also likes the choice of Succar as Kaseya’s next CEO.“Kaseya’s reached a point where they need to scale up to the next level, and this makes sense for Rania to be there,” he said. “To get to the next level, you need a leader that has done this before. If you look at the organizations that she has been with, she’s known to achieve the next standard deviation and more.”Jack E. Gold, president and principal analyst with J.Gold Associates, LLC, said that Succar’s background shows that she has done good things in moving companies towards a cloud-based, as-a-service model, and away from the longtime app purchase model. “In that regard, she seems to fit well for the direction that Kaseya is moving in – more and higher recurring revenues,” said Gold. “It may also signal a move to try and go direct to customers rather than just through MSPs. It will be interesting to see how she maneuvers changing market dynamics.”Shelly Kramer, founder and principal analyst at Kramer&Co., called Succar’s hiring “ a big opportunity, both for Kaseya and for Succar.”Kaseya “has some challenges that need resolution, including partner dissatisfaction, upheaval and uncertainty in the wake of Voccala's hasty departure, cultural issues with the integration of Datto post-acquisition, and a lack of a cohesive community among its MSP partners,” said Kramer. “Succar's expertise in the small to mid-market realm, as well as her ability to successfully drive growth and a reputation for delivering on the customer-focused innovation front bode well for Kaseya.The bottom line is that change is needed at the company, added Kramer. “Succar has the chops to make that happen, and I'll be rooting for her success.”
